Poor feedback/ Response

On the 3 of January 2015 around 10h00 in the morning I was on my way to Johanesburg I had a problem with the tyres so I went to Dunlop in kokstad. They assisted me with the tyres then I continued with my journey. <br> <br> On the 4 Jan 2015 when my husband was washing the car he noticed that the car was bend underneath next to the two front tyres. <br> <br> I contacted the manager at Dunlop Kokstad and explained the problem he requested me to send the pictures of which I did. He informed me that he reviewed the camera footage and there is no way that this has happened in his workshop, he also requested me to take the car to another Dunlop branch so that they can assess the possibilities of this incident occurring as a result of his machines when taking out the tyre. My husband went to Dunlop in Middelburg and they confirmed that this incident occurred as a result of not lifting the car correctly as they were fitting in the tyres. i informed tha manager and i was thrown from pillar to post. on the 12 Jan 2015 i logged a complain with dunlop head office and the complain was assigned to Joanne.deFreitas. Even today this matter is not resolved and i constantly making follow up with no luck.