SS
Shoayb S

1 reviews | Active since Jan 2021

26 Sept 2023, 10:08

Good "honest service" !!! I wonder????

I went to do a tyre rotation & wheel alignment Dunlop Zone Phoenix opposite the Phoneix Plaza, left car & went for a walkabout to the Plaza. Returned to be informed that rear 2 Mags are "buckled" & tyre rotation could not be performed. I accepted all that was said & paid the R400 for the work & left. I returned to JHB on Sunday 13 Aug. Was confident that Dunlop Phoneix took care to inspect the car after works was completed by a senior technician or manager so I just drove away not worrying about missing wheel nuts/ lock studs etc. Took the car to another tyre shop in Orange Grove 21 Aug. They took rear tyres of "buckled" mags & rotated tyres with front mags. Balanced all four mags & no issues where found. All that I can accept, but what erks me is the following; when I took the car to Dunlop Phoneix they were quick to point out faults etc ( very appreciated of that) but they damn left 1 Lock nut out from 1 tyre & on the other 3 tyres 1 tyre nut missing!!!! with all the care to inform customers of faults on tyres & mags they care to forget to put back what holds the tyres on the car!!!! Drove ****m home on Sunday 13 Aug!!!!!! Have pic taken at Orange grove to show nuts/lock nuts missing

Invoice 224849 I send this to Hellopeter as to date no-one at Dunlop or the branch has called since I published my experience on my Google account 1 month ago. Unfortunately I took it upon myself to replace the missing nuts but the missing Lock stud I cannot replace.

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Replies (1)
Dunlop
Dunlop's reply27 Sept 2023, 19:12
Official
Good evening,
We are in receipt of your Hello Peter post with regards to your service received at Dunlop Zone Phoenix.
We will contact the dealership in question and request a detailed response from them on this incident.
We apologize for the inconvenience that this has caused you todate.
Kind Regards
Sumitomo Rubber (Dunlop Tyres)