Failed to provide service and make good on their warranty.

What a terrible experience. I will never recommend Dunlop to anyone I know and as it is 4 people now have said they will never buy from Dunlop again due to my terrible experience.

I got 4 new tyres in March 2023. Had the warranty put in place and then proceeded to get 2 side wall punctures in December on both my front tyres. I went in to Dunlop express Cornwall on the 18th of December where I was told it will only take a few days for the claim to be approved and I can come collect my tyres. A week went by and I had to call them where they said they were sending in a form. This proceeded for the rest of December.

January I emailed Dunlop themselves and they did their best to help in the beginning until they found out that actually Cornwall was not at fault as they did not have stock of my tyres which was why I couldn’t go in (why they do not have stock of a very common tyre I still do not know). I attempted to communicate with Dunlop for over 2 months with absolutely no one helping me even though I offered suggestions to attempt to solve the issue, but I was met with either no response or just being ignored (have email proof of being ignored by 3 separate people from Dunlop).

I eventually had to go buy tyres from somewhere else as this was now damaging my car and my spare tyre had worn through from it being on for so long. At the new place they had TEN of the Dunlop tyres in my size, which I refused to buy and rather had them order in a different brand.

I am a young patient woman and I am really upset and disappointed in this whole situation, if you offer a warranty then make sure you provide the service! Or make a plan if you cannot!

Will never ever recommend anyone goes to a Dunlop or buys the Dunlop brand again.