VP
Vincent P

1 reviews | Active since May 2009

06 Mar 2022, 14:22

Dunlop Tyre Query

Purchased 2 new Dunlop tyres.

Noticed that there were two markings from sidewall to sidewall across the thread. Gives the impression that there are joins in the outer casing.

I did not go back to the dealer I purchased the tyres from, Dunlop Zone Sunset Tyres, as I lost trust with them due to bad business ethics and customer service.

I logged my query and uploaded a photo via Dunlops online chat. Chatted to Sibusisu who indicated that he would refer my query to their technical team.

Within an hour, I got a call from Roland Naidoo. Unfortunately, I was busy at the time and could not take his call.

He then sent me an email, as he could not make contact with me.

I eventually spoke to Roland who allayed my fears of the tyre being defective.

Absolutely awesome customer service from Dunlop. :)

Thanks Roland.

0
Replies (1)
Dunlop
Dunlop's reply06 Mar 2022, 17:17
Official
Good afternoon Mr Pillay,
Thank you for your compliment.  We strive to ensure that we offer excellent customer service and we are very proud of Roland for his swift response to your matter.  We will be sure to share this message with him and his superiors.  
Kind Regards
Sumitomo Dunlop