1 reviews | Active since May 2009
Dunlop Tyre Query
Purchased 2 new Dunlop tyres.
Noticed that there were two markings from sidewall to sidewall across the thread. Gives the impression that there are joins in the outer casing.
I did not go back to the dealer I purchased the tyres from, Dunlop Zone Sunset Tyres, as I lost trust with them due to bad business ethics and customer service.
I logged my query and uploaded a photo via Dunlops online chat. Chatted to Sibusisu who indicated that he would refer my query to their technical team.
Within an hour, I got a call from Roland Naidoo. Unfortunately, I was busy at the time and could not take his call.
He then sent me an email, as he could not make contact with me.
I eventually spoke to Roland who allayed my fears of the tyre being defective.
Absolutely awesome customer service from Dunlop. :)
Thanks Roland.
Thank you for your compliment. We strive to ensure that we offer excellent customer service and we are very proud of Roland for his swift response to your matter. We will be sure to share this message with him and his superiors.
Kind Regards
Sumitomo Dunlop
Thank you for your compliment. We strive to ensure that we offer excellent customer service and we are very proud of Roland for his swift response to your matter. We will be sure to share this message with him and his superiors.
Kind Regards
Sumitomo Dunlop
