1 reviews | Active since Nov 2018
DUNLOP STRAND MAIN ROAD
Gone is the mentality of good and proper customer service. I phoned on Thursday to book my appointment for Monday to have new shocks installed. The receptionist confirmed. Monday I take my car in and at 11h00am I get a call saying they do not have the shocks in stock. I arranged for that specific Monday to have the work done, because it's the only day I have available. I asked the manager why they don't have the stock after I pre-booked my car, he said that they don't order stock before the car is booked in on the scheduled date. This I understand because customers can be unreliable. But why not ask me for an upfront payment on the Thursday prior to booking so that Dunlop can order the stock. He checked if there was any stock on Thursday and there was, on Monday there wasn't. My unhappiness was handled with ZERO understanding and respect. We've been costumers of Dunlop forever, I will NEVER support them again. The Dunlop I'm referring to is the Dunlop in Strand Main Road, Strand, Western Cape.
We are in receipt of your comments posted onto Hello Peter above. We sincerely apologise the delay and inconvenience this dealership caused you on the day you booked your vehicle in to have the new shocks fitted. Please confirm if you have subsequently been accommodated and had these fitted.
We will take up this current ordering system with our dealership to ensure that there is a clearer uptake on ordering parts and communicating with the customers respectively.
Ensuring you of our continued service.
Regards
Sumitomo Rubber SA
We are in receipt of your comments posted onto Hello Peter above. We sincerely apologise the delay and inconvenience this dealership caused you on the day you booked your vehicle in to have the new shocks fitted. Please confirm if you have subsequently been accommodated and had these fitted.
We will take up this current ordering system with our dealership to ensure that there is a clearer uptake on ordering parts and communicating with the customers respectively.
Ensuring you of our continued service.
Regards
Sumitomo Rubber SA
Thank you for your prompt response.
No I have not yet been accommodated. No follow up call from them as yet to say that they've ordered the stock or to follow up with me as to when I can bring in my car to have the shocks fitted.
The manager also advised that the quote will be more expensive seeing that the price of shocks went up since the Thursday that we've checked the stock from the suppliers. I do not see how this is my problem. After he quoted on the Thursday, I phoned back half an hour later to make the booking for my vehicle for the Monday. He should've booked the stock then and there OR asked me for deposit to book out the stock. I would've been willing to do that.
Thank you for your prompt response.
No I have not yet been accommodated. No follow up call from them as yet to say that they've ordered the stock or to follow up with me as to when I can bring in my car to have the shocks fitted.
The manager also advised that the quote will be more expensive seeing that the price of shocks went up since the Thursday that we've checked the stock from the suppliers. I do not see how this is my problem. After he quoted on the Thursday, I phoned back half an hour later to make the booking for my vehicle for the Monday. He should've booked the stock then and there OR asked me for deposit to book out the stock. I would've been willing to do that.
Noted, thank you - I will contact you via email going forward.
Regards
Sumitomo Rubber SA
Noted, thank you - I will contact you via email going forward.
Regards
Sumitomo Rubber SA