tT
tshepohabedi T

1 reviews | Active since Jul 2012

05 May 2019, 11:15

Dunlop Olivenhout offers the worst service with rude staff and management

So i took my car in because it had a slow puncture and the guy that assisted me to fix the problem but less than a week later i had the same problem. I took the car back there again and they told me that i need to pay R120 for them to use a method called(Mushroom). That was done and two days later the car experienced the issue but this time around the tyre lost all its pressure and i had to use the spare tyre. Todaywhich is three days later i took the car there and they told me that the mushrrom that they used inside is not theirs and i must have changed it elsewhere. Dunlop im really disappointed in using your service providers and honestly i will never support these small black business that you have in the townships. There is no warranty on the workmanship and the manager is able to easily argue with a frustrated customer and tell me that i must go away without been assisted. This level of service is unacceptable and because they dont invoice you out how are you able to address this issue with you.

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Replies (6)
Dunlop
Dunlop's reply05 May 2019, 17:46
Official
Good Afternoon Tshepo,
Thank you very much for your comments above.  We apologise for the experience you have received thus far.  Our Channel team will be in contact with you shortly to investigate this further.
Kind Regards
SRSA
tT
tshepohabedi T's update13 May 2019, 13:08
Reviewer Update
Its funny that Dunlop takes over a week to respond regarding one of their Outlets but i guess that this is in relation that the service was provided by a black owned service provider. Do us a favour and dont promote your Outlets in the townships because when we complain then there is no answer but had i been to one of yur predominetly white area i would have received a better response.
Dunlop
Dunlop's reply15 May 2019, 19:51
Official
Evening Tshepo,
Please confirm, when stating that it has "taken over a week to respond", are you stating that you have not been contacted by our Channel Team as yet?
Regards
SRSA 
tT
tshepohabedi T's update15 May 2019, 20:37
Reviewer Update
No one has called me, the last communication i had was when you respondec to me on HP.
Dunlop
Dunlop's reply16 May 2019, 14:48
Official
Thank you for bringing this to my attention - I will follow up immediately.
Regards
SRSA
tT
tshepohabedi T's update16 May 2019, 15:19
Reviewer Update
Good day,
to
I received an email this morning from Hennel Nkonjela who is you business development manager @07:14 in the morning and i was promised to be called during the course of the day and now its almost the end of the day and i have not received any call from you. I honestly feel you dont take your customer's serious but this is a lesson learnt.