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Andre

1 reviews | Active since May 2022

10 Nov 2022, 07:55

Dunlop never again.

Now there's been a saying that if you buy cheap then you're buying *******, I am 55 and still haven't learnt that lesson.... I bought a set of Dunlop tyres from Oliver Treads in Mossel Bay for my wife's Honda in March and now 13000kms later two of the tyres are gone! Nothing wrong with the alignment at all its just worn all over, Jannie from Oliver Treads tried to claim from Dunlop but they say it's normal, I am sorry but that is not normal, I have been in the tyre industry as well and know what's normal, before you think of trying to save the R100 or so per tyre to fit a set of cheaper ones please don't fall in this same pit, go for the ones that will give you what you expect from a tyre.

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Replies (3)
Dunlop
Dunlop's reply10 Nov 2022, 11:56
Official
Good Morning,
We acknowledge your Hello Peter post.  Our technical team has been notified and they will contact you to investigate further.
Thank you for bringing this to our attention.
Regards
Sumitomo Dunlop

Best regards,

A
Andre's update18 Nov 2022, 12:58
Reviewer Update
Dunlop responded to my post on Hello Peter (thank heavens for this platform) on the same day I posted my review, we had to get the car back there for a second time for them to check it over again, after which they decided to replace one tyre for free and I would have to buy a second tyre from the dealer again, this was good for me as I believed to get any more from them would be a pipe dream but then came the surprise when Oliver Treads in Mossel Bay replaced the second tyre free of charge also. Now that is where customer service comes into play, I am a happy customer Jannie and would buy from you guys again. Thanks to Dunlop also for their assistance in this regard, unfortunately I cannot rate them any higher because this should never have happened in the first place.
Dunlop
Dunlop's reply19 Nov 2022, 06:36
Official
Good Morning,
Thank you for your feedback.
We are pleased that our Dunlop Technical team and the Dunlop Zone Oliver Treads team could assist you and get you safely back on the road.
Kind Regards
Sumitomo Dunlop

Best regards,