PT
Pebetse T
1 reviews | Active since Feb 2023
24 Feb 2023, 13:07
Dunlop false advertising and wrong prices
I am soo unhappy with Dunlop. Ordered 3 tyres from dunlop and my nearest service center was elbar bande in mokopane. When I got there, I said there was an error in pricing and now the tyres costed almost twice the amount. Why were the prices there in the first place? Why was I booked? I am soo unhappy. Never again!
Helpful (0)
Replies (5)0
Replies (5)
Dunlop's replyOfficial
24 Feb 2023, 17:29Good afternoon,
We are in receipt of your Hello Peter post and our team is currently investigating this issue with our Retail outlet.
We sincerely apologize for the inconvenience that has been caused.
Regards
Sumitomo Dunlop
We are in receipt of your Hello Peter post and our team is currently investigating this issue with our Retail outlet.
We sincerely apologize for the inconvenience that has been caused.
Regards
Sumitomo Dunlop
Dunlop's reply24 Feb 2023, 17:29
Official
Good afternoon,
We are in receipt of your Hello Peter post and our team is currently investigating this issue with our Retail outlet.
We sincerely apologize for the inconvenience that has been caused.
Regards
Sumitomo Dunlop
We are in receipt of your Hello Peter post and our team is currently investigating this issue with our Retail outlet.
We sincerely apologize for the inconvenience that has been caused.
Regards
Sumitomo Dunlop
PT
Pebetse T's updateReviewer Update
24 Feb 2023, 19:16IL wait for the resolution because I still have receipts. The online price that I was booked for and the amount I paid at the center... Which was almost double. They said it was an error from the head office. I need my change back
PT
Pebetse T's update24 Feb 2023, 19:16
Reviewer Update
IL wait for the resolution because I still have receipts. The online price that I was booked for and the amount I paid at the center... Which was almost double. They said it was an error from the head office. I need my change back
Dunlop's replyOfficial
25 Feb 2023, 06:36Good Morning,
Your post is noted.
Regards
Sumitomo Dunlop
Your post is noted.
Regards
Sumitomo Dunlop
Dunlop's reply25 Feb 2023, 06:36
Official
Good Morning,
Your post is noted.
Regards
Sumitomo Dunlop
Your post is noted.
Regards
Sumitomo Dunlop
PT
Pebetse T's updateReviewer Update
27 Feb 2023, 12:02Thank you very much Dunlop for resolving my issue. Spoke to a guy named Jan who helped resolve this issue and I was referred to Debbie from mokopane Dunlop who was so warm and friendly when addressing the issue. I'm grateful for the resolution. Thank you Dunlop.
PT
Pebetse T's update27 Feb 2023, 12:02
Reviewer Update
Thank you very much Dunlop for resolving my issue. Spoke to a guy named Jan who helped resolve this issue and I was referred to Debbie from mokopane Dunlop who was so warm and friendly when addressing the issue. I'm grateful for the resolution. Thank you Dunlop.
Dunlop's replyOfficial
27 Feb 2023, 12:08Good Morning,
Thank you for your acknowledgement above.
Dunlop strive to offer excellent Customer Service at all times and we are pleased that once again we have been able to deliver and ensure customer satisfaction.
Thank you for your patience and allowing us time to resolve this issue.
Warm Regards
Sumitomo Dunlop
Thank you for your acknowledgement above.
Dunlop strive to offer excellent Customer Service at all times and we are pleased that once again we have been able to deliver and ensure customer satisfaction.
Thank you for your patience and allowing us time to resolve this issue.
Warm Regards
Sumitomo Dunlop
Dunlop's reply27 Feb 2023, 12:08
Official
Good Morning,
Thank you for your acknowledgement above.
Dunlop strive to offer excellent Customer Service at all times and we are pleased that once again we have been able to deliver and ensure customer satisfaction.
Thank you for your patience and allowing us time to resolve this issue.
Warm Regards
Sumitomo Dunlop
Thank you for your acknowledgement above.
Dunlop strive to offer excellent Customer Service at all times and we are pleased that once again we have been able to deliver and ensure customer satisfaction.
Thank you for your patience and allowing us time to resolve this issue.
Warm Regards
Sumitomo Dunlop