NV
Nicolene V
1 reviews | Active since Feb 2022
02 Nov 2022, 06:17
Dunlop disgrace
I contacted the branch in Randfontein via Facebook coz I need prices on tyres. They rep**** they can't help me. Again what happened to customer service. So they gave me a number to call. I called the number and the call centre agent answer. She gave me a cellphone number of a Nicole. I WhatsApp the woman with my request and absolutely no reply. Dunlop it's a disgrace to say the least how you do business as a leading tyre manufacturers. Their are no Star for you
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Dunlop's replyOfficial
02 Nov 2022, 21:09Good Evening Ms Venter,
We are in receipt of your Hello Peter post above and we sincerely apologise for the lack of customer service that you received at our Randfontein dealership. We will ensure that our sales team follows up with the dealership in question to ascertain this breakdown in customer service and lack of communication. Kindly let us know if we can assist you further with arranging a quotation for you.
We appreciate you bringing this matter to our attention.
Kind Regards
Sumitomo Dunlop
We are in receipt of your Hello Peter post above and we sincerely apologise for the lack of customer service that you received at our Randfontein dealership. We will ensure that our sales team follows up with the dealership in question to ascertain this breakdown in customer service and lack of communication. Kindly let us know if we can assist you further with arranging a quotation for you.
We appreciate you bringing this matter to our attention.
Kind Regards
Sumitomo Dunlop
Dunlop's reply02 Nov 2022, 21:09
Official
Good Evening Ms Venter,
We are in receipt of your Hello Peter post above and we sincerely apologise for the lack of customer service that you received at our Randfontein dealership. We will ensure that our sales team follows up with the dealership in question to ascertain this breakdown in customer service and lack of communication. Kindly let us know if we can assist you further with arranging a quotation for you.
We appreciate you bringing this matter to our attention.
Kind Regards
Sumitomo Dunlop
We are in receipt of your Hello Peter post above and we sincerely apologise for the lack of customer service that you received at our Randfontein dealership. We will ensure that our sales team follows up with the dealership in question to ascertain this breakdown in customer service and lack of communication. Kindly let us know if we can assist you further with arranging a quotation for you.
We appreciate you bringing this matter to our attention.
Kind Regards
Sumitomo Dunlop