Dunlop customer service

I purchased 4 Sumitomo tyres and experienced vibrations, took the vehicle back to Dunlop Zone. Tyres were balanced again and was told that my 2 rims were buckled, vibrations persisted. Made another trip and was told to make an appointment at Dunlop technical center in Westville for an assessment. After 25 days from the day of purchase, the technical center advised that 3 of the 4 tyres had a quality defect which led to the vibration.

Dunlop only offered to swap out the 3 tyres and refused to compensate the inconvenience despite of travelling back and forth.

I exchanged my 4 tyres with Continentals and there has been no problems.

I never had a problem with Dunlop previously but the company needs to work on customer service especially when the customer has to bear the cost of inconvenience due to quality defects of a product