DH
Debbie H

1 reviews | Active since May 2017

06 Feb 2019, 10:10

Dunlop admit their fault but we must pay extra to fix the problem

In December we bought two Dunlop tyres and after a day or two we noticed bubbles on both tyres. We took it back to the dealer where we bought it and they recommended we take it to the Dunlop branch in Cape Town where they will check it. Got there we had to wait 4 hours before someone attended to our problem! They told us they had numerous issues with that type of tyre. They replaced it and after few days there were bubbles again. My husband phoned them to make an appointment but no luck getting through on their line. He drove to town spoke to them and they suggested we rather take another tyre BUT IT WILL COST US EXTRA! Firstly, Dunlop admitted they had issues with the tyres we bought and they still put the same brand on my car! Secondly, this is obviously a manufacturing defect and Dunlop wants us to pay extra to get a better tyre!! It is your fault Dunlop so replace my tyres without charging me extra to fix YOUR problem.

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Replies (3)
Dunlop
Dunlop's reply10 Feb 2019, 08:58
Official
Good Morning Ms Hewu,  Thank you for your comments above.  I understand that this  issue has now been addressed by our Sales team and the Dealership involved.  Kindly message me directly should there be any outstanding issues.  ***.  Kind Regards
DH
Debbie H's update11 Feb 2019, 12:37
Reviewer Update
The sales person contacted my husband saying he must come back on 21 Feb then he will attend to this issue! We have to wait another 10 days to get this issue resolve! PLEASE MAKE A PLAN TO FIX YOUR MESS ASAP.! If something happens to those tyres will you take full responsibility for that or is the plan if something happens then you blame it on something else and not your poor quality tyres! It is a joke how you guys do business! Get my tyres sorted ASAP or I will take this matter further.
Dunlop
Dunlop's reply14 Feb 2019, 11:42
Official
Morning Debbie, I will follow up as to why a 10 day wait was requested and we will revert soonest.  Kind Regards