J
Jack

1 reviews | Active since Sept 2025

12 Sept 2025, 08:18

Disappointed ☹️

Went to Dunlop zone Midrand around Pretoria road to buy a spare wheel on the 10th of September 2025. Was assisted by salesman Deeshan to choose a Dunlop tire brand. The tire was changed of which the damaged was was in my boot. Inside my boot I had a bag with a thousand Rand inside. With the trust that Dunlop is a big brand like the likes of Tiger Wheel, Hi-Q and others I left my bag in the car. When I get home to put my money in my safe, I found nothing inside my bag. On the 11th I went to Dunlop to complain about my issue. The manager told me that is not their responsibility to ensure my personal belongings are safe and I must keep in mind that Gauteng is a High Crime Zone. He asked me why didn't I tell them I had money in my bag and he also told me there is no proof that they took it. I was not worned that I must take my belongings as maybe one of their staff member might ***** my staff. When I asked about the footage, I was told that the camera is faulty from where my car was standing. Please I will like to worn everyone to be careful about Dunlop zone Midrand as I suspect that it is their culture of doing things by *****ing from their customers. I'm very disappointed about Dunlop's attitude as even their Head Office told me I need to bring a proof, though I told them that I am told by their staff that their camera doesn't work 😔

0
Replies (1)
Dunlop
Dunlop's reply12 Sept 2025, 13:17
Official
Good afternoon,
We are in receipt of your Hello Peter post.
Our sales team have been notified accordingly and they will investigate the matter and revert.
Kind Regards
Dunlop Tyres SA