ZM
Zandile M

1 reviews | Active since Sept 2010

27 May 2015, 09:35

Customer ******

I took my car to be fitted with 4 tyres which I paid for on the 27/02/2015 and promised to fetch it later. I asked a colleague to fetch it and I didnt check if all 4 tyres were fitted as I didnt expect anything wrong. After sometime a carwasher warned me about the 2 front tyres only then that I realised that I' ve been short charged.When I approached them I met a rude and mean manager who told me about clause 5 of the invoice which talks about 14 days within which one can complain.With his little education he failed to realise that the clause applies when there was service/goods rendered,in this case they didnt issue out 4 but 2 tyres,He went on being rude and told me that he doesnt care whether I take the matter to the laywers because I had 14 days within which to complain.I didnt know that a customer must check everything before leaving because they are ******,which is any experience I never had with Continental tyres. They never issued 4 tyres, then clause 5 doesnt apply.They are a bunch of ****** and mean people.I want my money or they give me the 2 tyres they 're trying to rob me of.Everyone please be warned of these ****** if you can avoid them please do, if not be careful.

0
Replies (1)
Dunlop
Dunlop's reply27 May 2015, 10:56
Official
Hello qathi,

Attention: Zandile Mchunu

We are in receipt of your correspondence.

In order to investigate on your behalf, please provide the name of the tyre service centre where you had the tyres fitted.

Dunlop supplies tyres to a number of different service centres around the country and there is often more than one service centre in a town such as Piet Retief.

Kind regards

Dunlop

Best regards,