Bad Way to talk customer

went the to change the two tyres the cost me almost R12 000, the salesman is kind a good person , the problem started when I requested a report for the tyres to submit to my insurances , waited 7 days was told they will call me , when I called was told the person that has to do the repot left and I had to wait anther day at that time the insurance gave me only 7 days to submit my insurance , try to explain this to the manager Noelin woman who did not even show any care she was rude to waddws me and after understanding that I am black she was like we dot do no tyer reports here u can only get an invoice ,insurance is your own problem , after a treatment like this ,.. will never ever go there again