Pathetic customer service at Dunlop Midrand

I am here today to change one tyre. It’s been 4 hrs waiting and my car has not been attended to. They say they are very busy. There is a pregnant lady waiting before me and she has been here for 5 hrs and it is a very hot day today. They don’t even have enough chairs and some people have been standing for hrs . It’s worse than the government service. This service is so pathetic. If you are planning to go there to get your tyres done come with a camp chair and a book cos you are going to wait .