Worst customer service ever

A bag was purchased from your Centurion store that was damaged. A new bag was ordered for me. After waiting 4 weeks I did not get any feedback from anyone even after I called previously to follow up and was told I am TOO impatient and my bag is on its way. Eventually after the 4 weeks I was told that the bag was actually never ordered and there is no stock left so I cannot get a new bag.<br> I am disgusted by the lack of effort and customer service and the fact that no manager is present ever to talk to is pathetic.