*****, ****, DO NOT USE, BE WARNED

***Response from owner when i threatened to publish this review: Good Luck for all your words. We cant help. We are ****** yes thanks.**** "Do not use Duncan Logistics Removers - they are wholly unprofessional and *************. We engaged Duncan Logistics Removers to pack and move our house at 7am on Friday 2nd August 2019. We completed all the professional looking forms and I estimated we required at least 50 boxes packed. They requested 80% of the price paid upfront to secure the professional moving team for that date. The representative on the phone said he would be there himself. We paid well before and doubled checked it was OK 3 days before. On the Thursday evening at 6pm we received a text requesting to move the date to another day. We said this was not acceptable as everything was arranged. He said they would come but would be a little late. He would not give an estimated time. On Friday no-one arrived at all and there was little response to requests for clarification of expected time. At 4pm we were told the truck had broken down. At this point we sought to cancel the service company merely as we had already done 15 bakkie loads ourselves during the day and packed most of our house. He refused to cancel. They would arrive first thing the next day. At 7am a scruffy and pretty dirty, small, flat back van arrived not much larger than our Bakkie with 2 people. They only had 30 boxes even though we had requested, and paid for, 50. They clearly did not have experience of professional packing and packed plates and glass in bunches without any separating protection. The boxes were overfilled and they started stacking them on the stoop. We stopped them stacking them as they would risk breaking things. We tried to cancel again having seen how inexperienced the packers were and also the size of the team and van - this was refused. So we allowed them to put one flat (unstacked) load of boxes on their van. The van then would not start. We spend almost an hour helping them first push start (having top push ourselves), then jump start, and eventually towing them up a hill with a Land Rover to get the van working. We were now running out of time to get things done so we got some helpers from our Farm and another bakkie. In the end we did 28 runs with our Bakkies and by the time we had finished Duncan Logistic Removers had done 4. We had originally said to the owner that if we were not to cancel when they did not arrive on the moving day then they could unpack as we had already done 15 bakkies runs by the end of the day and packed most of the house. We did not want them to do this as they were clearly not experienced packers or unpackers. The driver then refused to leave until we paid the full 20% balance owed - which appeared to be all of what they were being paid. Things got quite difficult as they continued to refuse to leave as they had no money for petrol to get back to their home. In the end out of sympathy we gave them 500 ZAR. During the day the owner repeatedly put down the phone on us when we called with issues. When his drive would not leave and we threatened the police he said ‘I am not scared of the police - please call them’. The owner of this company is clearly a ***** who gives the appearance of being a professional company but then rips off both his customers and his staff.