Unfair treatment and ************** at Dumelang Guesthouse

Unfair treatment and ************** due to nationality

Good day

Am beyond gutted as I write this review of Dumelang Guest Lodge (23 South Way Road Kelvin Johannesburg) run by Relebogile +27 78 **********

I was kicked out of this guest house on Wednesday 29 May 2019. Why? Because I had made a payment to extend my stay using a different bank and funds did not reflect immediately

I had negotiated a long term stay at the guesthouse and had already stayed for a month and a half. I was supposed to check out on Tuesday 28 May. However I decided to extend my stay and made a payment of R3000 from Nedbank to Standard Bank, which takes 2 days to reflect and sent the guest house owner the proof of payment. The following day, as the payment hadnt reflected yet, instead of just letting me know, she instead waited for me to leave (and i did leave, to go and buy breakfast) and in my absence she put a blocker on my door. No communication whatsoever! No message, no phonecall, she just inserted a blocker without even talking to me. What if I was flying? What if I had missed a flight because of her ridiculous and childish behaviour????

When I returned to the guesthouse to find a blocker on my door, I was furious! I was due to leave the country to do consulting work on a project in Botswana and now all my bags and travel documents where inside the room. I confronted her and demanded an explanation as to why she had put a blocker on my door YET I HAD PAID!!!! and she had the nerve to tell me that firstly ITS NOT MY ROOM and secondly since am a FOREIGNER maybe I didnt pay and had just cooked a **** proof of payment on my laptop. She was very very rude to me as a customer and provoked me and humiliated me and kept hurling insults at me in sotho which I do not understand.

I am very disappointed and I would like the world to stay as far away as possible from Dumelang Guest Lodge. Relobogile has no customer service s****s at all and is very rude and forces her staff to speak to non-sotho speaking guests who clearly cannot understand the language. She fails to cater for non-sotho speakers and failed to communicate with me in english yet she knew i was not a south african

I was previously out of the country for 2 weeks. I could have simply checked out, but I decided to support a local business, and i paid for 2 weeks stay at the guesthouse even though I was out of the country. But now my payment is a few hours late and she kicks me out!

Am beyond disappointed I have travelled the world and I have never been treated so badly in my life!!

People like Rele should be dealt with as they give South Africa a bad name. South Africa is very beautiful but when people come and receive such treatment it is completely unacceptable.

Up till now she still hasnt refunded me my money and deposit. Am very disappointed. I wonder what criteria is used when guest houses are given licences to operate. This one should be shut down immediately.

Thank you

Sent from my iPhone