1 reviews | Active since Mar 2017
Unpaid invoices
<p>i would like lodge a complaint about DUMA TRAVEL. They called and made bookings last year december and also sent vochers, on receiving the vouchers we made invoices and sent them back. The were some payments made but the rest were not paid. We have been calling and calling with no assistance. We have called this ***ext 4036 trying to get ahold of a lady by the name of Dinah Mabusela. She picks up the phone and when we explain the situation she puts us on hold for hours on end. We have been calling her for days and days but with the same treatment. <br /> <br />These are the outstanding payments<br /> <br />Voucher HOF ********** R3900<br />Voucher HOF ********** R1300<br />Voucher HOF ********** R2600<br />Voucher HOF ********** R2600<br />Voucher HOF ********** R3900<br />Voucher HOF ********** R3900<br /> <br />We need urgent assistance on this matter<br /> <br />Nolukholo <br />Manager</p>
Dear Nolukholo
Thank you for taking the time to bring the challenges you recently experienced to our attention.
The Duma Travel Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter efficiently.
Dear Nolukholo
Thank you for taking the time to bring the challenges you recently experienced to our attention.
The Duma Travel Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter efficiently.
Dear Nolukholo
After a full investigation we wish to confirm that we have looked into your complaint, discussed these issues with the relevant departments and found the following resolution:
All outstanding invoices, with one exception, were paid on 28 March 2017. The amount paid on this date was R14 819.98. The only outstanding invoice is Inv1804, Voucher ***, which has been processed for payment.
We do apologise for any inconvenience caused and we hope that you are satisfied with the resolution of your complaint. Please let me know if there is anything else you would like to discuss with me.
Thank you for taking the time to raise your concerns with us. We view all complaints as an opportunity to improve the services we deliver and appreciate your assistance in the ongoing improvement of the care we provide.
We trust that this will not impact on our future dealings and hope that this has restored your confidence in Duma Travel.
Sincerely,
Karishma Singh
Marketing Manager
Karishma Singh
Marketing Manager
Dear Nolukholo
After a full investigation we wish to confirm that we have looked into your complaint, discussed these issues with the relevant departments and found the following resolution:
All outstanding invoices, with one exception, were paid on 28 March 2017. The amount paid on this date was R14 819.98. The only outstanding invoice is Inv1804, Voucher ***, which has been processed for payment.
We do apologise for any inconvenience caused and we hope that you are satisfied with the resolution of your complaint. Please let me know if there is anything else you would like to discuss with me.
Thank you for taking the time to raise your concerns with us. We view all complaints as an opportunity to improve the services we deliver and appreciate your assistance in the ongoing improvement of the care we provide.
We trust that this will not impact on our future dealings and hope that this has restored your confidence in Duma Travel.
Sincerely,
Karishma Singh
Marketing Manager
Karishma Singh
Marketing Manager