1 reviews | Active since Feb 2009
Shocking treatment of Guesthouses - a fight for every invoice DON"T ACCEPT VOUCHERS!!!!!!!!!!
<p>Don't use Duma Travel as they don't pay without a fight!!!. Booking was for the 8th March and is still outstanding. Spoke to Zayidah 5/4 will pay by 7/4 Phoned 4 times 18/4 Wilheminia put me through to Valerie, on leave, spoke to Lauren twice who put me through to Zayide and was promptly cut off twice. Don't know what else to do. Name and shame them!!!</p> <p> </p> <p>If you are left on hold for too long it cuts off. I seem to have been on hold for hours over the past two months. Invoice was due by the 17th March. Dont bother to bill back to ********** - absolutely useless. I think it is a policy not to pay.</p>
Thank you for taking the time to bring the challenges you recently experienced to our attention.
The Duma Travel Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter as efficiently and as quickly as possible.
We do apologise for the inconvenience you have been caused.
Thank you for taking the time to bring the challenges you recently experienced to our attention.
The Duma Travel Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter as efficiently and as quickly as possible.
We do apologise for the inconvenience you have been caused.
Dear Greenlands Guesthouse
After a full investigation we wish to confirm that we have looked into your complaint and investigated the matter with our Finance Department. As a result the outstanding payment of R1 580.00 has been settled today, 26 April 2017.
We do apologise most profusely that you have been inconvenienced and are currently investigating why this issue arose. We take all complaints extremely seriously and see them as an opportunity to improve the service we deliver.
We hope that you are satisfied with the resolution of your complaint and trust that it will not impact our future dealings. Furthermore, we hope that we have managed to restore your confidence in Duma Travel.
Please let me know if there is anything further you would like to discuss with me.
Sincerely,
Karishma Singh
Marketing Manager
Dear Greenlands Guesthouse
After a full investigation we wish to confirm that we have looked into your complaint and investigated the matter with our Finance Department. As a result the outstanding payment of R1 580.00 has been settled today, 26 April 2017.
We do apologise most profusely that you have been inconvenienced and are currently investigating why this issue arose. We take all complaints extremely seriously and see them as an opportunity to improve the service we deliver.
We hope that you are satisfied with the resolution of your complaint and trust that it will not impact our future dealings. Furthermore, we hope that we have managed to restore your confidence in Duma Travel.
Please let me know if there is anything further you would like to discuss with me.
Sincerely,
Karishma Singh
Marketing Manager