LZ
Lizanne Z

1 reviews | Active since Jan 2018

18 Jan 2018, 14:01

DUMA TRAVEL VOUCHERS WORTHLESS

We at Hemingways Guest House, KWT, have been dealing with Duma for some time. They stopped paying us from March 2017. Their outstanding account with us now amounts to R25,430.00. We called and our query was just passed on to the next and the next and the next until the last person just disconnected our call. Previous to this we were told to resend statements and invoices which were done on 05/04/2017, 19/04/2017, 20/04/2017, etc. and the last on 02/10/2017. We are now unable to get through on their telephone lines i.e. ***and ********** . I am sorry to say to all Guest Houses and other establishments used by them, think twice before accepting vouchers from Duma Travel.

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Replies (3)
Duma Travel
Duma Travel's reply02 Feb 2018, 14:22
Official

Dear Lizanne

Thank you for taking the time to bring the challenges you have experienced to our attention.

The Duma Travel Team is reviewing the information you have provided and conducting a full investigation in order to resolve this matter efficiently.

Yours sincerely

Duma Travel

LZ
Lizanne Z's update13 Feb 2018, 07:55
Reviewer Update
Still awaiting results of investigation. Please advise estimated date of reponse.
Duma Travel
Duma Travel's reply27 Feb 2018, 12:21
Official

Dear Lizanne

Full payment has been made. We do apologise for the inconvenience caused.

Yours sincerely

Duma Travel