1 reviews | Active since Dec 2015
Duma Travel doesn't pay accounts!
<p>Since June 2016 up to October 2016 there has been outstanding invoices that Duma Travel still hasn't paid. After following all their correct instructions on their vouchers to send the invoices to them for processing and payment, nothing has happend since. I have already laid a complaint with Duma, where they said they will sort it out AND sent all the outstanding invoices and statement to that specific person who delt with the complaint, and still no response OR payment. </p> <p> </p> <p>There are almost R40 000 outstanding which i still haven't received. This is really the poorest service I received from Duma Travel. They were always good payers, but since the last few months, they just don't pay accounts. After sending the invoices and statements - like I said earlier - to a few people, nothing has been done. One cannot run a business if you don't get paid for your services and then your company also gets a bad name.</p>
Dear Elegant Lodge
Thank you for bringing this matter to our attention. We have investigated your complaint and according to our records, we have paid all outstanding invoices. The only invoice still outstanding is a current invoice which is pending payment.
We do apologise for any inconvenience caused. We take complaints extremely seriously and see them as an opportunity to improve the level of service we offer.
We trust that you are satisfied with the resolution of your complaint and hope that this will not impact our future dealings.
Please let me know if there is anything further you would like to discuss with me.
Sincerely,
Karishma Singh
Marketing Manager
Dear Elegant Lodge
Thank you for bringing this matter to our attention. We have investigated your complaint and according to our records, we have paid all outstanding invoices. The only invoice still outstanding is a current invoice which is pending payment.
We do apologise for any inconvenience caused. We take complaints extremely seriously and see them as an opportunity to improve the level of service we offer.
We trust that you are satisfied with the resolution of your complaint and hope that this will not impact our future dealings.
Please let me know if there is anything further you would like to discuss with me.
Sincerely,
Karishma Singh
Marketing Manager
