AH
Anita H

1 reviews | Active since Jun 2017

05 Jun 2017, 16:50

Duma Travel does not pay!!!!! Shocking treatment, phones unanswered, email, automated reply

<p>Duma Travel are bad, bad payers!!! No one, I mean no one, not even the managers answer their phones!!!! For 6 months now I have been battling to get paid - Phutla informs me she has no funds to pay. Amanda tells me they are aware of the bad reviews they get, Tumi promises to call me back - she never does and apparantly she is never in the office. Rudo, whom I was told is one of the senior managers, ignores my requests for payment. </p> <p>Duma Travel vouchers are worthless - so be careful before you accept it.</p>

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Replies (2)
Duma Travel
Duma Travel's reply01 Nov 2017, 20:00
Official

Thank you for taking the time to bring the challenges you have experienced to our attention.

The Duma Travel Team is conducting a full investigation in order to resolve this matter as soon as possible.

We do apologise for the inconvenience.

Duma Travel

Duma Travel
Duma Travel's reply27 Feb 2018, 12:17
Official

This matter has been resolved and full payment has been made. Once again, we do apologise for the inconvenience.

Kind regards

Duma Travel