LM
Lindiwe M

1 reviews | Active since Nov 2013

14 Jan 2016, 13:47

BOOKING FOR INSPECTORS

GOOD DAY<br> <br> I MADE A BOOKING FOR AN INSPECTOR OF DEPARTMENT OF HEALTH FOR THE DATE 19TH JANUARY 2016 IN THE MORNING AND SHE FORGOT TO MAKE THE BOOKING CONFIRMATION. WHEN I WENT TO HER OFFICES AT ABOUT 15H00 SHE HASN'T DONE THE BOOKING YET AND TOLD US THAT THERE ARE OTHER PEOPLE BEFORE US AND GAVE ME A BAD ATTITUDE NOW MY QUESTION IS WHERE MUST WE GO AND BOOK? SHE TAKES HER TIME TO RESPOND TO EMAILS AND DOES NOT ANSWER HER PHONE, WHEN YOU GO TO HER OFFICE SHE IS AT HER DESK DRINKING TEA NOT ANSWERING OR ASSISTING CLIENTS.

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Replies (2)
Duma Travel
Duma Travel's reply14 Jan 2016, 14:49
Official
Hello renoldam@,

Thank you for taking the time to bring the challenges you recently experienced to our attention.

The Duma Travel Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter efficiently.

Yours sincerely,
Duma Travel Management
Duma Travel
Duma Travel's reply27 Feb 2018, 12:30
Official

This matter was resolved. Thank you for bringing this issue to our attention.

Yours sincerely,

Duma Travel