Lack of service

They have been good until I tried to cancel my late father’s house, which I paid for. We moved my mum and asked DUMA to activate her new address. No one called to do it but, amazingly, I was charged!! Incredible. I complained, then went to to a rival company who arrived within 24 hours! DUMA continued to charge for the UNservice. I have my own property with Duma and did not change this. However after a breach of security where DUMA did not respond I found out that my ENTIRE account had been suspended - no warning, no emails, no phone calls, just the regular invoices saying no money owed! Three nasty phone calls later - still no apologies ~ I wax told not to worry. We are sure nothing will happen to you. Wait until Monday. I have paid next month in advance to ensure my safety! Not acceptable