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Byron B
1 reviews | Active since Aug 2012
30 Jul 2018, 20:05
No Service at all. We will call you urgently.... 6 months ago
I bought the paint in December 2017, I have written a review on the 23 December about the washable paint. The paint is meant to have a 7 year warranty but when I try washing dirt off from the walls the paint comes off with it.
On my complaint I placed on the 23rd December, social media responded with they will contact me. A month went by and yet no contact. I posted a comment again then in February it was said they will contact me urgently.
It is now 6 months later and yet no one has responded, my issue is still not resolved. This after sales service is terrible I am utterly disgusted that Dulux finds it fit to just ignore there client!
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Replies (2)0
Replies (2)Dulux South Africa's replyOfficial
19 Mar 2019, 07:44Hi Byron, thank you for getting in touch and apologies for any frustration caused. Please can you confirm if this issue has been resolved?
Dulux South Africa's reply19 Mar 2019, 07:44
Official
Hi Byron, thank you for getting in touch and apologies for any frustration caused. Please can you confirm if this issue has been resolved?
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Byron B's updateReviewer Update
19 Mar 2019, 21:30I logged this complaint nearly a year ago now you respond
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Byron B's update19 Mar 2019, 21:30
Reviewer Update
I logged this complaint nearly a year ago now you respond
