SN
Shane N

1 reviews | Active since Nov 2023

21 May 2026, 09:06

Dulux paint does not label correctly

I recently purchased Dulux Rock Grip White Enamel paint, and nowhere on the paint can or product description did it clearly state that it is oil-based paint. Had I known this beforehand, I would never have bought it. I used the paint on my children’s bunk bed, and the smell has been absolutely unbearable. It has now been a week, and my kids still cannot sleep in their room because of the strong fumes. This has been extremely frustrating and disappointing. Product information should be clearly and properly labelled so customers know exactly what they are purchasing, especially when it comes to oil-based paints with such strong odours and fumes. I believe Dulux should improve its packaging and product descriptions to avoid situations like this for other customers. I would also appreciate advice on how to get rid of this horrible smell as soon as possible.

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Replies (1)
Dulux South Africa
Dulux South Africa's reply09 Jun 2026, 10:13
Official
Hi Shane,

We're sorry to hear about your experience and understand your frustration.

Thank you for taking the time to share your feedback regarding the product information and labelling. We value customer feedback and will ensure your concerns are passed on to the relevant team for review.
Kind regards,The Dulux Team