Horrible food with no appoligy?!?

My baby girl was admitted to hospital since Friday and after spending 13 hrs a day to be with my sick baby. Sunday morning after I fed her and put her to sleep I went to get a cupachino with cream and a toasted bacon feta and avo. 1st the cream was sour which I have to pay extra for the cupichino was sour and so the 2nd cup whereby Eugene who came across very iratted because I ask for a replacement and the reponse was there is no more cream anymore so froth will do. After waiting for 30 minuses for my food, finally when I cam to the ward to eat my food the Avo is also off and sour!!! When I took back the food insisted in a refund, so Eugene onnly refunded the sandwich I nd not the cupachino. No apooligy just a horrible \let me just give this lady back her money so she can shut up and leave"attitude. Mos people come here to be withe there sick loved ones and spend hours even days or weeks at a time here and now one need to put up with this bad service and attitude!!!"""