DulcAA(C) CT Airport giving South Africa a bad name

OH MY WORD, I don't even know where to begin! The service was LITERALLY non-existent & we waited AGES for EVERYTHING! We had to get our own menus, cutlery, I had to get my own drink & my pasta was cooked so soft, I couldn't even eat it with a fork! Dulc? is a franchise so how is there absolutely no control of what happens at this specific Dulc?. Staff just loitering around not giving a damn & no manager to speak of! Everyone seems to be having the same issue if I look at Hellopeter complaints so why is no one doing anything about it? I have a MASSIVE issue with it affecting Cape Town's name. The majority of the clients were tourists who have just had a wonderful Cape Town (or South African) holiday just to have it all soured solely by Dulc?! Just because Dulc? is the only restaurant in the international terminal, doesn't mean you have to deliver THE WORST service and food imaginable. Either the franchisee doesn't know what is going on OR he doesn't care - because if you're in that terminal and you're hungry, you have to go to Dulc?. He is making money either way! BAD ATTITUDE!!! Why hasn't ACSA done something about this? I'm sure they know about the issue??