TS
Tshepang S
1 reviews | Active since Mar 2014
08 May 2015, 09:58
Complain for expired juice
On 6 May 2015 in the evening I bought a juice (Sir juice) for a patient from dulce, and on 7 May 2015, a nurse sister advised me that, the juice has long expired on 17 March 2015. I took back the juice to the shop but a lady cashier could not help me without an authorization of their supervisor or senior staff member, who was not in the shop at that time, after a while waiting a guy named Mahommed came, but he wanted to know why the juice is only returned on 7/5/2015 with an attitude, \as if it expired yesterday"he insisted that I get another juice of which I refused to"
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Dulce Café's replyOfficial
08 May 2015, 10:10Hello tshepangsesinye,
Good morning thank you very much for sending this report through to us. We apologise profusely from head office that it was not dealt with in the correct manor. I will be phoning the franchisee now and speaking to them in this regard and we will revert to you shortly.
Regards,
Brigid Jaucot
marketing manager
Dulce Caf?
Good morning thank you very much for sending this report through to us. We apologise profusely from head office that it was not dealt with in the correct manor. I will be phoning the franchisee now and speaking to them in this regard and we will revert to you shortly.
Regards,
Brigid Jaucot
marketing manager
Dulce Caf?
Dulce Café's reply08 May 2015, 10:10
Official
Hello tshepangsesinye,
Good morning thank you very much for sending this report through to us. We apologise profusely from head office that it was not dealt with in the correct manor. I will be phoning the franchisee now and speaking to them in this regard and we will revert to you shortly.
Regards,
Brigid Jaucot
marketing manager
Dulce Caf?
Good morning thank you very much for sending this report through to us. We apologise profusely from head office that it was not dealt with in the correct manor. I will be phoning the franchisee now and speaking to them in this regard and we will revert to you shortly.
Regards,
Brigid Jaucot
marketing manager
Dulce Caf?