1 reviews | Active since Nov 2015
Bad food and bad attitude from owner or manager.
Today my wife ordered a tremenzini with a Malaysian curried chicken fillling from Dulce Cafe and commented to me that something doesn't taste right as she has ordered it before. So I also tasted it and it tasted as if the cheese or sauce that was used was sour or spoilt. So I called the waitress over and politely told that the there is something wrong with the meal and that it is not tasting right.<br> A few minutes later the manager or owner came over and asked me if there is something wrong with the meal. I told him yes and it tastes like the cheese or sauce used us sour or spoilt. He then rep**** with a bad attitude and said that the cheese was used earlier and this is the first complaint he has received. He didnt even apologise instead said well he will refund me for the tremenzini but he won't give us anything else from the menu with a horrible tone in his voice and a terrible attitude. I didn't even respond as I was with my son and my wife and didn't want to cause a scene in the restaurant. But I was very angry and he made us feel as if we came into the restaurant and purposely complained in hoping to get a free meal. I felt insulted!!.!!
Dear Mr de Villiers our most sincere apologies on behalf of head office for the incident at Dulce Caf? Westville. This is not the normal service that we would expect our customers to receive. I will be contacting the franchisees myself and investigate the complaint accordingly.
We thank you for taking the time to send this complaint through and you can be assured that we will take all steps to ensure that something similar does not happen again.
Have a good week ahead and please see my details below should you wish to contact me direct.
it was a pleasure to speak to you this morning and I thank you for being so gracious with your understanding and feedback.
Regards
Brigid Jaucot
Marketing Manager
***
Dear Mr de Villiers our most sincere apologies on behalf of head office for the incident at Dulce Caf? Westville. This is not the normal service that we would expect our customers to receive. I will be contacting the franchisees myself and investigate the complaint accordingly.
We thank you for taking the time to send this complaint through and you can be assured that we will take all steps to ensure that something similar does not happen again.
Have a good week ahead and please see my details below should you wish to contact me direct.
it was a pleasure to speak to you this morning and I thank you for being so gracious with your understanding and feedback.
Regards
Brigid Jaucot
Marketing Manager
***
