BAD CUSTOMER SERVICE AT DULCE CAFE BEREA

Due to a misunderstanding with regards to the cancellation of an order I was screamed at, mocked and imitated (I have a very high pitched voice) by an employee named Mbali of Dulce Cafe at Entabeni Hospital in Berea. When expressing my dissatisfaction with the customer service that I received, no apology was offered and when I complained to the manager of the branch she instructed Mbali to apologise. When Mbali came to me she asked me \So you want me to apologise? Is that what you want? "A simple apology would have been fine although it seems that the Mbali's ego was more important than ensuring good customer service"