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hlehle D

1 reviews | Active since Jul 2015

18 Jul 2015, 07:36

Amanda has bad attitude and bad service

Yesterday I went to buy a coke at the Lenmed clinic Dulce cafe. The lady at the till had on a face as though she didn't want to be there. After a few minutes of not even acknowledging me, she sends me to the far side of the shop to fetch a coke from a stand-alone fridge. When I came back to the till to pay, 2 people had cut infront of me. She did not seem bothered and chatted happily with them, again being as slow as a snail. Then one of the ladies asked her for a drink, to my shock she went to the fridge 2 steps behind the till to get the lady her drink. Again she seemed unbothered and unapologetic. If this was an isolated incident I would have let it slide as we all have bad days. But 2 months before I had been served by the same Amanda when I bought coffee and she gave me the same bad service. Amanda is rude, has really bad attitude and has no business being behind a till when she can't even greet a customer with a smile. Especially not at a hospital as patients have enough stress due to their sickness!

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Replies (1)
Dulce Café
Dulce Café's reply21 Jul 2015, 08:11
Official
Hello uHlehleLo,

Dear Hlehle

Thank you so much for this feedback. I do know the lady in question and will be taking this up as a matter of urgency.

It is critical that our team on the front line have a passion for their jobs and love working with customers.

You can be assured that head office together with the franchisee will be investigation this situation and act accordingly.

Thank you for taking the time to contact us.

Regards,
Brigid Jaucot
Marketing Manager Dulce Caf?