SN
SHARON N

1 reviews | Active since Apr 2016

18 Apr 2016, 09:03

Absolutely shocking level of service!

Decided to have breakfast while waiting to catch an international flight and Dulce Cafe appeared to be open so I went there. Staff were all totally unaffected by a customer walking in and didn't even register my presence! I seated myself, at a dirty table, not having a choice because every table was in a state. Had to eventually call a waitress to ask for a menu, to which I got rather blas? response. Had to call her over again to give my order, I Had to volunteer how I wanted my meal preferred, was not even given an option as to what toast I wanted! I again had to call her over to ask for condiments and eventually the bill. My personal reception was appalling enough, but I also observed that same attitude towards other customers. One might argue that it was early in the day and staff were still setting up for business, but it is not acceptable the staff are mopping floors and wiping down tables until 9am! In a lot of cases, this experience is the last form of South African hospitality that international travellers experience and as A South African, I am ashamed that is what is presented!

0
Replies (0)