Zero client service

<p>I went to Duesouth at The Grove mall in Pretoria on Saturday, 9 July, and tried to buy an Osprey bag. The marked price was R1099, however when I got to the till the system read the price as R1499. The store manager then informed me that the area manager will have to approve the marked price. After waiting for about 15 minutes in the store I was informed that they can't get hold of the area manager and that there is no one else that can approve the transaction. After I was given the impression that there is nothing they can or want to do to help me, I asked if they can keep on trying and contact me as soon as they get hold of the area manager. I wrote down my contact details and was assured that they will give me a call by the end of the day. I also stressed the fact that I am in need of the bag urgently and that I would appreciate quick feedback.</p> <p> </p> <p>By Sunday 11h00 I didn't receive any communication, so I went back to the store. I was then told that they still couldn't get hold of the area manager and also that they didn't feel that it was important to give me a call with an update on the situation. After some fruitless conversation I was assured that they will definitely get hold of the area manager on Monday and that they will give me a call.</p> <p> </p> <p>So Monday came and went by without any communication from Duesouth. Today, Tuesday, I decided to give them a call at 14h00 after I still haven't heard anything from them. I was then assisted by a very helpful and friendly staff member. He didn't know of the incident and after a prompt investigation from other staff, informed me that they did get hold of the area manager, but that he/she did not approve on the wrongfully marked price. The only thing the guy assisting me could do was appologize on behalf of the rest of the team.</p> <p> </p> <p>This is probably the worst service I ever received at any retail store! They couldn't even keep me updated on the situation and then I had to contact them just to find out that even the area manager couldn't care less about giving service to clients! i have been a client for more than 5 years now, but I'm sure I won't set my foot again in any Duesouth especially not the one in The Grove and I will make sure that no one else does! Unless they are looking for terrible service.</p>