jvdB
johanna van der Berg

1 reviews | Active since May 2017

13 Jul 2017, 09:41

TomTom not working

<p>i wrote a review regarding thge teriblle service from Duesouth and my TomTom device not wanting to connect anymore. I am still stuggeling. Called Duesouth Centurion just now, landlines aren't even working. Got hold of Centre Management and se gave me the Manager Anna's cell number. The first ****back I got this week from following up on my own repair is that TomTom will only let them know next week. So now I am asking the store to goive me proof that the person helping me (Koki) did tell me anout my 7 day return policy, BECAUSE THAT TOMTOM wqas a gift to my husbond for Fathers day, and if I knew about the 7 days swop out warrenty, I would have tested the device myself, so now because of incompitent staff, I get the short end of the stick. I do NOT want tha TOMTOM BACK AND I WANT TO CREDITED AND I WILL GO TO ANOTHER STORE TO GET A FITBIT THAT WORKS!!! I will not think twice to take this further. So please, give me proof where i signed for the 7 days warrenty or where the person actually told me about the 7 day warrenty. Looking forward to hear from your team. Thank you.</p>

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Replies (1)
Duesouth
Duesouth's reply13 Jul 2017, 11:26
Official

Good day johanna van der Berg

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out.

Thanks,

The Duesouth team

Best regards,