Terrible service from Duesouth Escapes Woodlands!

I am not happy witu Due South Escapes Woodlands. I bought a purple Amercan Tourister bag online in October 2018. I wanted to use the bag in December and came to my acknowledgment that my lock on the bag is faulty. I handed my bag in at Due South Escapes Woodlands 2 weeks ago. I phoned on Friday 18 January to find out the update on my bag where they said they havent received the bag back yet. I phoned again yesterday where by they said that my bag hasnt even been picked up by the supplier yet!

I have a boat cruise from 1 March 2019 to 4 March 2019. Surely to just replace the lock doesnt take this long.

I am not happy about this and request that my bag gets sent in asap and lock replaced asap or refund my monies paid for this bag and i will go use my business elsewhere.