Terrible after service with Tom Tom watch

<p>Purchased a Tom Tom watch on 19 November 2016, the strap teared after 4months of use (cycled once with it and rest of the time normal daily wear - Imagine if i used it for sports). The store manager refused to exchange the watch as it is a tom tom policy. I understood but because of bad quality i dont want to replace strap every 4months and want to exchange for a different manufacturer. Manager still refusing, i explained that the CPA covers me for 6months. Manager still refused and asked him to contact his manager. He contacted TomTom whereby they said it will be refunded. Manager claimed because it was purchased with a Sterns card they need to credit my account again. manager kept me waiting not explainig what is happening where i had to ask whats going on now... weird story is that now i need to wait for Tom Tom to refund me (since when do they have access to my account) secondly, i purchased from duesouth, not Tom Tom, why should i wait? They can claim from Tom Tom??</p> <p>Definitly not the service i expected from DueSouth</p>