Still waiting for feedback

I purchased a Salomon soft shell jacket @ DUESOUTH which was marked 25% off less than a month ago. The items seam then started pulling loose at the right elbow about 3 weeks after I purchased it. <br> <br> I then took it in to have it exchanged for a new one but no stock available. I was told that they will order one and will have to pay the full price, I then asked why I should pay the full price now if the problem was not on my side. <br> <br> I was told by the cashier that she would speak to her area manager the following day to find out if I could still pay the discounted price but since then I have been waiting for a call?? <br> <br> Why would anyone want to purchase anything from any retail store if you dont have any aftersales service? I feel like closing my TFG account as I keep it paid up ALL the time!!!!