1 reviews | Active since Jul 2011
Poor service and bad management
I have found the service at DueSouth Waterfall Mall is exceptionally poor. On numerous occasions I have found that products are priced incorrectly, or not at all. It usually ends in me having to wait 10 minutes for them to figure out the price, or having to wait that long for the manager to overwrite the price. Regardless, it is very frustrating, and this morning was the last straw, I walked out on a purchase (of R1,150) while once again waiting for them to get a price on the Lansky knives on the counter.<br> <br> The poor service is a common issue at this store (I live in Rustenburg and visit the store often), and compared to the other DueSouth branches the overall service and staff attitude is deplorable. You are welcome to check my TFG account to confirm my patronage at the various DS stores.<br> <br> The manager at this particular store is not capable of working with people, the previous manager would greet me on my name whenever I visited the store (Bernise), the current manager doesn't even greet at all!<br> <br> This used to be my favorite store, but sadly I will not be visiting until the management issue is resolved.
We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the Area Manager, who will get in touch with you directly.
Thanks,
The Duesouth team
We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the Area Manager, who will get in touch with you directly.
Thanks,
The Duesouth team
