1 reviews | Active since Dec 2016

17 Dec 2016, 22:03

poor service

<p>After my Girlfriend purchased 3 t-shirts from the duesouth store in mall of africa on the 27 of November she wanted to return them today because they didn't fit. The manager then refused to give us a refund because the barcodes on the t-shirts didn't match the slip we provided. Now this is the slip they gave her when she bought the t-shirts from them. After the store manager spoke to the area manager he also refused to assist us. They just refused to take accountability for the mistake. I think this is pathetic to say the least and we were left with no option but to walk out without receiving any help or service at all. </p>

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Replies (2)
Duesouth
Duesouth's reply18 Dec 2016, 08:59
Official

Good Day Antonie

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks

The DueSouth team

's update20 Dec 2016, 12:42
Reviewer Update

We still haven't received any contact from anyone.

This is really becoming ridiculous now.