Duesouth Pathetic Service

Duesouth Goldfields Mall Welkom Freestae.

Area Manager- Logan Naidoo Store Manager - ???? Sales Assist- Christine.

Received a Polar M200 watch as a gift in March 2018 from my Fiancé but it is a unwanted gift as it does not fit me at all and I am not satisfied. I could return it immediately because of work circumstances and the fact that I am only in SA every 4 Months eventually in July I forgot about this watch because it was stored back in its original packaging with all stickers and boxes and purchase slip etc.

So about 3 week ago my Fiance phoned and spoke to Christine just to find out about the situation because my Fiance wont be able to return it as it was purchased on my account and she has no permission to it,Yesterday we took the watch back just waiting for Christine to assist but she was unaivailable until a later stage as she said she will send it to Polar for an assessment then they check it for any damages and scratches etc and give feedback to Duesouth to credit my account with the amount that was purchased for.

So while waiting for Christine the Store Manager has no cleu as what is going on and says no she first needs to speak the the Area Manager Mr. LOGAN NAIDOO.

His respone as follow: Why does the client only return it now? He couldve sold it to someone and now suddenly wants to return it.

Accusing me FALSE with no EVIDENCE.

Speaking to my Fiancé " DO YOU KNOW THAT THERE ARE MORE THAN 50 STORES NATIONWIDE"

OKAY so who is is this guy to speak to a client that way?

My Fiance gave back the phone due to this guy having no customer relationships at all an no manners not giving her a chance to speak asking how far we live from a Duesouth and all this and that.

I would like to personally meet you Mr Naidoo and then we can have a chat me and you. I then decided to phone Polar myself at 16:33 because Duesouth said they are closed but on their site business hours are to 17H00.

While in the mall speaking to Travis from Polar he explains that they will do an assessment but its not from them to confirm if you should get your cerdit back or not it depends from the store wich makes sense.

Run back to Duesouth give my phone to Christine so that Travis can speak to her and explain how it works from their side.

After conversation she is also stuck with this situation saying depends on the are manager I said okay nevermind give me his number I will phone him.

Calling this Naidoo guy who was so rude to my Fiance that she was upset of his way of talking and trying to dominate her not giving her a chance.

I make it clear to him that he must listen the situation he then responds saying to me that the story my fiance and the manager and the sales assistant is telling him is not corresponding. I explain to him the whole situation.

Meantime I already have Polars return Policy regarding gifts and I read it to him He then asks "Where do you get this info from" I answer him and tell him how to get it and he must quickly check it while I hold the line on my Costs. HE ANSWERS BY SAYING " HE IS IN A MEETING SUDDENLY WITH ONE OF HIS STORE MANAGERS NOW,AND HE FIRST NEEDS TO DO HIS HOMEWORK AND TAKE IT UP WITH HIS LINE MANAGER HE HAS MY CONTACT NR HE WILL GET BACK TO ME WHEN HE HAS TIME"

I say nevermind give me his number I will phone him and explain HIS ANSWER IS : NO I WONT GIVE YOU HIS NUMBER".

I then said okay its fine Ill get it in another way. HE THEN SAYS TO ME THAT I MUST TELL THE SALES LADY TO SEND THE WATCH TO POLAR. WHO IS THIS GUY???????

Gave the phone to Christine and she took the watch and Im waiting for feedback.

This is the service you get from Duesouth treating a client with an account of 20K paid up to date this way with *********** Customer services and relationships.

I would higly recommend you to definately think twice before you buy a watch from Duesouth in anyway what so ever. If the service is this pathetic I will be closing my account and will not support the TFG in anyway.

I will keep you guys posted with an update.

Head Office suddenly does not have the nrs of the Line Managers so they also cant phone them because they dont know who they are. Haha.

Told me to send an email to this and to that explaining everything. No assistance from their side at all as the client I must run around typing how many emails back and forth for this situation just to give back my credit.

But hey what can we say.. Lets see what happens