Could not use eGift Card

<p>I received an eGift card and was unable to use it in store today at the Mall of Africa store. The manager in the store had no idea how to help. They spent at least an hour on the phone with customer service, and store support with NO one really knowing how to assist them to assist me. I personally phoned customer care myself and eventually hung up the phone due to being on hold for so long. This was after the consultant took down my cellphone number so she could have simply called back if she cared at all. The system simply did not accept the voucher number I had.</p> <p>This is ridiculous. I would like the voucher's value back in cash please because it is absolutely useless to me at the moment! </p>