Bad Service

<p>2017/07/08: Purchased a set of luggage from Due South Escapes – Received a voucher for R 125.00 to be spent only at Duesouth. Great service from Tumi.</p> <p>2017/07/08: Purchased a top at Duesouth Woodlands for R 350.00, used voucher and paid the remaining R 224.00 with the credit card. They didn’t have the jersey I really wanted in my size so I bought something else. Must say, the service was very friendly and kind.</p> <p>2017/07/09: Decided to go to Duesouth Menlyn as the top I got was really not working for me and there was nothing else I wanted in your Woodlands Branch. Menlyn had the jersey (R 399.00) in an extra small so I decided to exchange it. In my head, I would have to pay in R 49.00.</p> <p>But according to the store manager, Eugene, and the salesperson who was assisting with the exchange I would have to pay in R 175.00. Because I only paid R 224 for the top at Woodlands.</p> <p>I queried what about the voucher? According to Eugene and the other guy (the name on the refund slip is Itu, but I was so upset that I didn’t bother to ask his name), that’s the way it works. I used the voucher and therefore I only paid R 224.00 for the item.</p> <p>But I asked, if I had no receipt, how would it work then, according to Eugene, the would then create an unwanted gift exchange and then I would only pay in R 49.00.</p> <p>Was an incredibly horrible experience in your Menlyn store.</p> <p>I opted for a refund, and thus, also lost the voucher.</p> <p>I would rather lose the voucher that purchase something from Duesouth ever again.</p> <p>If that’s the way the vouchers work, they have the potential to do more harm than good.</p> <p> </p>