1 reviews | Active since Nov 2020
YOU THE WORST!!YOU HAVE HURT ME DEEPLY!!
WORST EXPERIENCE EVER!! My son woke up sick, decided to go my app and to get a Dr authorisation number my Unity Health gave me a error decided to call them and that when I received the news that I was DEREGISTRED BY MY BROKER WHO IN THIS CASE ITS DUEPOINT!!! I was so shocked even the consultant where shocked!!!! I NEVER GOT AN EMAIL FROM DUEPOINT TELLING ME THIS THE ONLY EMAIL I GOT WAS THEM TELLING ME THEY WILL INCREASES PRICES CAUSE OF VAT that emai was sent to me on the 31 March 2025!!! I am sitting here with my child sick I CANT TAKE HIM TO THE DR BECAUSE DUEPOINT DECIDED TO CANCEL ME WITHOUT MY KNOWLEDGE. They have been deducting my account successfully and I MADE SURE THE WAS MONEY SO THEY CAN DEBIT MY ACCOUNT!!! Only for me TO BE LEFT IN SUCH A DISTRESS SITUATION MY WITH SON SICK AND NO MONEY TO TAKE HIM TO THE DR CAUSE OF DUEPOINT!!!! I am beyond HURY!! FRUSTRATED!!!! I pay my medical insurance for such situations cause I know I will not have money standby for such events!!! NOW YOU DECIDED TO PUT ME IN SUCH SITUATION!!! Who will give me money to take my child to the DR ….. if I borrow money where do I borrow!??? WHY DID YOU HAVE TO PUT ME IN SUCH A PREDICAMENT I AM LITERALLY IN TEARS!!!!
Throughout the conversation, the consultant continually dismissed my situation, insisting that I was not speaking the truth, as if my experience didn’t matter at all. It was infuriating to be treated as though I was simply an irrational client throwing a tantrum instead of someone genuinely seeking support.
Her condescending tone made me feel like a fool for expressing my frustration, and it’s unacceptable that she laughed off my concerns. To top it all off, she hung up the call without any explanation or apology. This lack of professionalism is appalling and has left me feeling even more confused and angry about my deregistration.
I deserve to be treated with respect and empathy, especially during a situation that has caused me significant stress. Instead, I was made to feel like I was stupid for being upset, as if I had no right to voice my concerns.
I demand an explanation for my deregistration and clarity on what steps I need to take moving forward. Your team’s handling of this situation has been nothing short of disgraceful, and I expect a prompt response addressing my concerns.
I think her name was Samatha!! Indeed you completed your mission of making me feel so little and nothing at all!! No sympathy for the situation I was put in to you I was crazy and had zero need to be angry. Cause your life is perfect.
Throughout the conversation, the consultant continually dismissed my situation, insisting that I was not speaking the truth, as if my experience didn’t matter at all. It was infuriating to be treated as though I was simply an irrational client throwing a tantrum instead of someone genuinely seeking support.
Her condescending tone made me feel like a fool for expressing my frustration, and it’s unacceptable that she laughed off my concerns. To top it all off, she hung up the call without any explanation or apology. This lack of professionalism is appalling and has left me feeling even more confused and angry about my deregistration.
I deserve to be treated with respect and empathy, especially during a situation that has caused me significant stress. Instead, I was made to feel like I was stupid for being upset, as if I had no right to voice my concerns.
I demand an explanation for my deregistration and clarity on what steps I need to take moving forward. Your team’s handling of this situation has been nothing short of disgraceful, and I expect a prompt response addressing my concerns.
I think her name was Samatha!! Indeed you completed your mission of making me feel so little and nothing at all!! No sympathy for the situation I was put in to you I was crazy and had zero need to be angry. Cause your life is perfect.