1 reviews | Active since Sept 2015
Absolute worse service
<p>Absolute worse service(not customer service, but service for the bike)! </p> <p> </p> <p>Took in my Monster 796 for the first major service with 10 000 km on the clock, the bike didn't have an issue of any kind, awesome bike!!. When the bike came back and I paid the R9 000.00 for the service the bike didn't even start. They came and took the bike back the second time to fix that issue. They reset the software which kind of worked but it still doesn't start sometimes. </p> <p> </p> <p>I rode the bike for a day when the clutch started giving problems(they worked on it) and they came and took it again. Fixed that issue. Rode it for a day and the bike keeps stalling because the set it to idle at 850 RPM and it is suppose to idle on 1250 RPM. </p> <p> </p> <p>Waiting on them currently to fetch the bike again. They took a perfectly good bike with 0 issues and, well, you read what happend. </p> <p> </p> <p>One thing I can say is they did everything with a smile. I would have given that up any day for a bike that worked again.</p>
I changed my rating to 3 stars because of customer service.
However, Yesterday I was told that I am childish, frustrating and a difficult client who looks for faults that are not related to the service. I phoned an expert and he told me that the problems are 100% related to the service and adjustments that were made by Ducati as I have only had my bike a couple of days since 2 March 2017 when this all started.
I feel that I have to add that my bike was scratched during transport.
I am not in the habit of complaining, this is my second time in years, however I feel this warrants complaining about.
I changed my rating to 3 stars because of customer service.
However, Yesterday I was told that I am childish, frustrating and a difficult client who looks for faults that are not related to the service. I phoned an expert and he told me that the problems are 100% related to the service and adjustments that were made by Ducati as I have only had my bike a couple of days since 2 March 2017 when this all started.
I feel that I have to add that my bike was scratched during transport.
I am not in the habit of complaining, this is my second time in years, however I feel this warrants complaining about.
I received my bike a week ago after it went back in for the 4th time. I am happy with it, it runs like it use to. Ducati decided that they will NOT take responsibility for the scratch because I reported it late. I received the bike on a Friday, didn't drive it until the Wednesday next and that was when I reported the scratch. You decide if that was late or not. The scratch is white, we do not own a white vehicle, nor did I drive the bike like I said. They know all this.
Anyway, this is what happened to me. You decide if you trust them with your very expensive bike next time.
I received my bike a week ago after it went back in for the 4th time. I am happy with it, it runs like it use to. Ducati decided that they will NOT take responsibility for the scratch because I reported it late. I received the bike on a Friday, didn't drive it until the Wednesday next and that was when I reported the scratch. You decide if that was late or not. The scratch is white, we do not own a white vehicle, nor did I drive the bike like I said. They know all this.
Anyway, this is what happened to me. You decide if you trust them with your very expensive bike next time.