Unprofessional unpleasant exprerience

I received an sms from DPP to advise that an account was handed to them. So immediately I called them to find out what the problem is and how I could fix it. The call drops as soon as they try to transfer me to the consultant. This happened 5 times. I then send a mail to enquire about the problem, and I receive a mail with no subject. In this mail, there is no mention that payment arrangements can be made (even though we are experiencing lockdown, and half pay has be received). This email also has all sorts of attachments and payment links in it. How am I supposed to trust this on a email with no subject, that was sent straight to my spam folder.

Seriously unprofessional experience dealing with Sumaya Booley. All I wanted to do was get this settled, and this is where the experience drove me.