REFUSAL TO REFUND

Last year on the 24/11/2017 (Black Friday) I bought six(6) 20l paints from this shop but couldn't take them as I was driving a small car. I requested to leave them behind for collection some other time when I have a bigger car. it was agreed and someone (whom I thought) was in charge signed my receipt "to be collected and signed). I went back to the shop on the 06th Dec to collect the paints and only to find the shop had burnt down completely with no notice of their whereabouts or their contacts. i then sent an e mail requesting a way forward regarding my paints but i received no response.

I never gave up on and kept on calling the shop though their number wasn't working until recently (i.e. on the 14/11/2018) when i tried calling the number and it rang. I was given the address and when i got there i spoke to the "manager - Okkert" who assured me that he will sort my problem but he still needs to speak to the owner first. He assured to call me the following day before end of business (i.e. on the 15/11). The following day i waited and around 13:00 I called to make follow ups but Okkert was very rude telling me that its not yet end of business - i should be patient.

I waited until the 20/11 and seeing that the no call was forthcoming, I decided to pay the shop a visit again. When I got there the "manager - Okkert" started asking me about the signature on the receipt and alleges that its not the owner's signature and can therefore not refund me - i shouldn't expect a cent from them and then asked me to leave "his shop". This is despite me even showing them proof of the e mail that I sent last year on the 06/12/2017.

Very rude and arrogant as well.