Technical issue sorted out immediately over the phone

<p>It's not often that one can sing the praises of a company's service these days, but credit where it's due! I purchased a new DTS security gate motor around a month ago, installed it on Saturday past and was having issues with its operation. I phoned DTS on Monday and spoke to Rudi who suggested that I phone him back when I am at home with the motor. I phoned him this morning, after several days of having to manually open and close the gate. Over the phone, Rudi managed to talk me through a series of actions and within 5 minutes the gate motor was operating perfectly. All credit to Rudi - not only for offering super service by taking the time to speak to me and give me precise guidance on what to do (I am by no means a technician), but for knowing his product so well that he could, over the phone, describe exactly what I was looking for on the motor's PC board.</p> <p>This is the kind of service all companies should strive for! Well done DTS and well done Rudi! Thanks for the help!</p>