Unsatisfactory service
I am deeply disappointed and applauded by the lack of service and mannerism of DTM Renault Strand branch.
2 weeks ago(17th of Oct) I took my car for service and when I went to fetch my car and paid via debit card it billed me twice (I didn’t notice this until I charged my phone in my car and boom I realize that I was billed R2500 extra and went back to let them know about this mistake as I believed it was and they assured me it will reflect back into my account at midnight because the transaction didn’t go through according to them,I took their word for it and waited.On the following day I went there as a follow up on our arrangement as the money was still not reflecting in my account mind you I was using my petrol to do all of this traveling from work to DTM +-19,5 km going home not included there,they then reversed the money on the 18th and I was told again that it will reflect soon ,so I gave them Thursday and Friday I went there again on Saturday not knowing that they do not open mind you every time I have to go there I must first go to the bank to print out a statement and even at this moment I have not received any notification from my bank regarding the refund and I went there to inquire about my money on Monday the 23th the lady who was helping me at the front desk told me there was nothing they could do to help as I forgot their reversal /refund slip even though I had the latest bank statement, I was so furious as I told them that they were inconveniencing me as I wanted to pay my bills and I don’t remember hearing anyone apologizing and went out ,the following day I went there again with their slip and asked to speak to their manager I was told to wait as the manager was out for a test drive. Eventually the manager arrived he was alarmingly rude and made me to be the one who's at fault as they rudely said I must go to my bank and sort it out myself and that it was not their fault , (Mind you I use my petrol to get to thier offices now they say must go to the bank again) The manager was beyond rude and told me that they told me to wait for 7-10 working days I don’t know how I was supposed to know as I was told to wait for a day and so on he went on to tell me that I was welcome to take my car for service next time anywhere what’s more infuriating is I bought this car at that dealership in 2014. I demanded that they give me my R2500 cash and continue to do their investigations as I’m in need of my money,the manager laughed at me as if I was crazy and told me do I expect them to take my word for it which I found strange because I have been taking their word all that s time.
On Friday the 27th I went to the bank as its my R2500 and was assisted by a very nice and friendly lady who clearly understand the meaning of customer service by the name of Tamylnn Almacin in Stellenbosch branch who called them and they kept on passing the phone no one wanted to be accountable as usual,she asked how they could reverse the money as it was impossible to reverse the money on a debit card transaction,she asked them to give a client the money cash apparently no one is authorized to do that at their branch and I must just wait because they also don’t have head office as they are a private franchise. Until today I’m still waiting for that 10 days so I can be able to pay my delayed bills whilst they keep my money with no interest.
This has nothing to do with *********** at thier part it's about them undermining me as not only as a young woman but as the client.